Processing Orders

Once you've successfully listed your products on the platform, the visitors will be able to see your products and purchase them. Find out everything related to orders on this page.

Go to current orders

Order Journey

Customer places order for your product on the marketplace portal.
Order received for your product is displayed on the portal under 'Current Orders'.
You are also duly notified on the portal, phone, whatsapp, email as per your settings.
Check order details and prepare to dispatch by / before the ship by date. This includes Shipping Label (as applicable), invoice, packaging (as applicable) and Delivery Challan / E-Way Bills (as applicable).
Keep the customer updated marking the status in Current Orders including once order is dispatched.
Check the Payment History page once order is successfully delivered.

Enquiries

Building Materials Sales is often personalised based on Quantity and Delivery Location. Many products also have fluctuating pricing which makes them unable to list at fixed prices.

We have solved this issue for both the consumers and the seller by offering to the consumers industry-level procurement tools such as Request for Quote, Once an enquiry is raised for your product, it is displayed under 'Customer Enquiry' with all the details to help you decide whether you want to fulfil the enquiry or not.

Order Terms & Settings

-Order Processing Time

Order Processing Time or Order Handling time refers to the time it takes for you or any of your products to be packed for shipment. You can set this time for all your products as default in your seller profile or for individual products while you upload them.

-Order cutoff Time

This represents the time when you'll last accept orders for the day. It is useful in estimating shipping and delivery timelines.

For example,

If your warehouse labour for shipping new orders leaves at 5pm everyday. Then you can set your order cut off time for 5pm. In this way, even if you're dispatching the product on the same day for the rest of the orders, every order received after 5pm will automatically be required to be delivered the next day only.

Read more about Order Processing Time and Order Cut off Time.

Sampling

Some Building Materials often require sampling as part of the purchase process. In this scenario, sellers for the segments have worked over expectations in providing samples to their prospecting customers.

We 've made it easier for you. For products requiring sampling from any buyer on Seventh Square, we'll arrange the pick and drop for you, so you can increase your sales even in such a product segment.

To enable sampling for your account, please reach out to us at seller@seventhsq.com or contact your relationship manager.

Guidelines

Respond to every order received as soon as possible. Every Customer awaits updates on their order and providing these are form a big part of Customer Experience online. Whether you want to cancel the order , delay shipment or prepone delivery, update your response.
Keep your contact information up to date so you never miss out on any order or payment updates sent by us. Also, Check your phone / email regularly in case you miss an update

Popular Queries

How do I know if I've received any order ?

You receive Order Updates and notifications in your Seller Dashboard as well as Phone, Email, Text/Whatsapp as per your selected settings in profile.
I ran out of inventory. I won't be able to fulfil the order. What should I do?

In this case, you can either cancel the order or delay shipment. If you delay shipment, the buyer can cancel the order and it will be marked under seller cancellation.
Should I always keep inventory ?

Yes. You should keep adequate inventory for all uploaded products to fulfill any upcoming orders.
I ran out of inventory but I can fulfil the order after 1/2 days. Can I still follow up with the order?

Yes. You can mark the shipment as delayed. However, the buyer may end up cancelling the order due to delay.
Where can I see all my orders ?

In the Seller Dashboard, all your active orders are available under ‘Current Orders’ and all previous orders are available under ‘Past Orders’. Both these pages can be accessed on the left aligned menu column on your Dashboard.
My product orders work on sampling of the product. Is there any product sampling service on Seventh Square ?

Sampling is available in Bricks , Flooring & Wall , Boards & Sheets and Roofing Products. All these are available for the same city in which the seller dispatches the product from. The seller can choose to keep paid as well as free sampling. Please reach out to us at seller@seventhsq.com to enable sampling
I'm not receiving order notifications. What should I do?

Please reach out to us at seller@seventhsq.com to raise a technical issue.
A buyer has asked to cancel an order. What should I do ? Will I bear any cancellation charges ?

You can cancel the order and list the reason. Once it's clear that it was requested by the buyer, no cancellation charges will be levied.
I mistakenly cancelled an order. What should I do ?

If an order is mistakenly cancelled by you, please inform us of the same and whether you’d like to fulfill the order. We’ll try to reinstate the order and inform the customer of the same.
I want to set my own return policy. How do I proceed ?

For returnable products, you can add your return guidelines , eligibility and policy while adding your product. The same will be displayed to the customer on your product’s page on the website.

Need more help?

Send us a message

Don't have an account yet?

Click here to register